Thursday, October 11, 2012

Not following Recommendations

Do you have clients that do not follow your recommendations then complain why your services don't work? I do as I'm sure most of you do.

I was speaking with one of my clients the other day. Potter Pest Control is a local Pest Control company serving the Monmouth County area. We started to compare notes on how well our clients actually follow our recommendations. Not many do...

Potter Pest comes in and strays to get rind of the nasty crawling things. He also educates the tenants as to the food sources for the bugs and suggests what and how to clean up. A month later he is spraying the same apartment because the place is still the same. And they complain the spraying is not working! Go figure!!

An example on my end is when I suggest to clients that want to use Facebook to promote their events, website and business that they actually use Facebook I get the rolling of the eyes. They say they do not the time or don't know how. But I will see plenty of posts about their stupid cats! With pictures! Just the other day I attended an event hosted by a client and he complained about the low turn out. So I asked did he create an event and invited people? His response was he thought sending emails would be enough. So I asked, was it? You should have seen the look he gave me.

Why ask an expect if you are not going to follow their recommendations?
Richard M.J. Jarosz on LinkedIn
Lone Keep Internet, Inc.

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